Restaurant Service Manager

North Metro Harness Ini•Forest Lake, MN

5d•Onsite

About The Position

The Food & Beverage Shift Manager is responsible for ensuring maximum customer service and satisfaction through the execution of operations by the Food & Beverage Department.

Requirements

Excellent verbal and written communication skills
Ability to handle multiple projects simultaneously; including organizational skills
Ability to set priorities for Department
Ability to handle confidential information
Ability to deliver to feedback to people with varying levels of experience
Ability to obtain and maintain a Minnesota Class III Gaming License.

Responsibilities

Enforces performance standards, policies and procedures in the Food & Beverage Department to ensure compliance with Company expectations
Responsible for scheduling, training and performance management of Food & Beverage employees to ensure staffs compliance with all customer service and operational needs
Ensure all day-to-day operations run in the most efficient way possible
Reviews and approves all recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and disciple all Food & Beverage employees in a fair and equitable manner
Maximizes cost effectiveness within the Department, by creating and ensuring compliance with established budget, labor and revenue benchmarks
Responsible for the intake, review and action of customer complaints in Food and Beverage
Monitors and evaluates job performance of Food and Beverage employees and managers, to provide feedback and coaching in order to enhance skills
Escalates operational deficiencies to Director of Food & Beverage; provides suggestions from leadership team on recommendations for improvement
Sets priorities for the Food and Beverage team
Special projects and other tasks as needed by Director of Food & Beverage