Restaurant Service Manager/Maitre'D

EOS • Austin, TX

10d

About The Position

Lake Austin Spa Resort is an all-inclusive luxury spa resort that offers a truly unique guest experience. This is a fantastic opportunity to work at a top destination spa resort in the U.S. according to Conde Nast Traveler. ABOUT LAKE AUSTIN SPA RESORT Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

Requirements

• Exceptional communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and composed under pressure
• Leadership and team management skills
• Keen attention to detail and a commitment to service excellence
• Proficiency in handling guest inquiries, complaints and special requests
• Knowledge of food and beverage pairings, dietary restrictions and menu items
• Minimum of 3 years of experience in a similar role within fine dining or upscale hospitality
• Proven track record of leadership in a restaurant or hotel setting
• Must be at least 18 years old
• One year of previous experience in a quality restaurant
• Interested in healthy, delicious, fresh cuisine. We have our own gardens which provides a lot of our produce and herbs
• Must be available to work weekends/holidays
• A current Food Handlers Certificate is required prior to hiring
• Must be able to pass a criminal and employment history background check
• A love and passion for the culinary arts

Responsibilities

• Greet and welcome guests with warmth and professionalism, setting the tone for their dining experience
• Manage reservations and coordinate seating arrangements to optimize service flow and accommodate special requests
• Oversee the dining room and ensure it is clean, organized and visually appealing at all times
• Supervise front-of-house staff, including hosts and servers, providing guidance and support as needed
• Address and resolve guest complaints or concerns promptly and effectively
• Collaborate with the kitchen to ensure seamless service delivery
• Train and mentor staff in exceptional customer service and adherence to company standards
• Monitor and manage service timing to maintain a consistent and enjoyable guest experience
• Act as the point of contact for VIP guests, ensuring their specific needs are met

Benefits

• Wellness Classes
• Growth Opportunities
• Employee Discounts
• Employee Recognition
• Health, Dental, Vision & 401k
• Full time employees will accrue PTO (paid time off)
• Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed