Maitre'd

Seaport Entertainment Group•Gitano, MS

13d•$25 - $30

About The Position

Seaport Entertainment is looking for a Maitre D' to join our team. The Maitre D' plays a pivotal role in orchestrating the seamless flow of reservations and ensuring an exceptional dining experience for guests. This position is focused on strategic reservation management, leading the host team, and maintaining a welcoming atmosphere that reflects the establishment's commitment to hospitality.

Requirements

Must have 2+ years Maitre D’ or Lead Host experience in a fine dining, high volume setting
Personable demeanor, instinctive nature, and ability to deliver world-class hospitality
Ability to think quickly and multi-task in a fast-paced environment
Ability to communicate effectively and eloquently, both verbal and written
Ability to take direction and execute
High standards for cleanliness of workspace and service areas
A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
Professional demeanor, polished appearance with the ability to exceed guest's expectations
Ability to work in an ever-changing environment
Ability to work both independently and in a team environment
Strong work ethic and customer-focused approach
Ability to work a flexible schedule including days, nights, weekends, and holidays
Must be passionate, entrepreneurial, and dedicated to success
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
Ability to stand for prolong periods of time.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.
Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Climbing steps regularly.

Nice To Haves

Experience working with Resy is preferred

Responsibilities

Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management
Deliver a high-quality food and beverage dining experience to all guests
Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Promote and maintain the highest level of customer service to all guests while staying alert to their needs
Confer with dining room staff to ensure guests are receiving prompt and courteous service
Provide guests with information about the Pier, including giving direction
Maintain dining ambiance with an enthusiastic and graceful attitude
Actively participate during line up
Professional demeanor, polished appearance with the ability to exceed guest's expectations
Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service
Adhere to sanitation, safety, and alcohol beverage control policies
Complete all assigned side work relevant to guest interactive service
Follow all company policies, procedures, and guidelines
Consistently report to scheduled shifts on time and ready to work in proper uniform
Operate ethically to protect the assets and image of the company
Performs other duties and responsibilities as per business need