Restaurant Service Captain

Tournament Players Club•Duluth, GA

1d•Onsite

About The Position

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs. Tee up your career as a part of our team with the TPC Network! Ensure that all guests receive immediate attention, have their orders taken and their food and beverage requests promptly and courteously served. Ensure the staff is properly trained and monitored in service techniques and operational procedures. Maintain a positive promotional environment for Ala Carte, Banquet and Special Event service.

Requirements

Thorough knowledge of basic business administration, sanitation practices and state liquor laws as applied to food and beverage, basic food & beverage sanitation practices, service operational practices and procedures as would be acquired through two to three years of similar experience in progressively responsible positions.

Responsibilities

Open and/or close dining room, grill and/or pub, ensuring all areas are clean and accommodating at all times, and in accordance with established quality standards.
Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment and point of sale system.
Support and assist Servers and Bartenders in their responsibilities when volumes are high.
Manage labor hours for service staff; maintain appropriate staff levels based on customer volume.
Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease.
Ensure that work stations are properly refilled at the end of every shift.
Participate in leading pre-meal meetings.
Participate in the continuous cleaning and up-keep of all service, pick-up and drop-off areas in the department.
Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
Maintain responsibility for all guest checks issued and immediately notify the Food and Beverage Director/Manager of any walkouts .
Ensure compliance of operating guidelines as it relates to R.A.M. or TIPS programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.
Keep all stock properly rotated and prepared and ready for use on each shift.
Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
Handle any problem that might arise courteously, professionally and promptly.
Assist service staff in handling special requests.
Maintain responsibility for par stock inventory control on a daily basis.
Understand members and guests comments and complaints and forwards that information immediately to supervisor.
Ensure dining room and other front of the house staff are maintaining proper sanitation procedures and that these procedures are consistent with local ordinances.
Set-up and break-down dining room tables, chairs, display tables and care, theme decorations, and other equipment to accommodate the operations as required by the reservation books, banquet event order and/or special event plan or diagram.
Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.