GARNI - Restaurant Server

CoralTree Hospitality•Orlando, FL

About The Position

Overview About Lake Nona Wave Hotel Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe. About CoralTree Hospitality Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey. Responsibilities Job Overview You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Requirements

Motivated, self-starting personality.
Experience: Minimum of 1-2 years of serving experience in a similar restaurant environment.
Open Availability: Must be available to work evenings, weekends, and holidays.
Customer Service: Excellent customer service skills, with a focus on creating positive guest experiences that align with FORBES standards
Knowledge of Menu: Ability to memorize and describe menu items, including ingredients and preparation methods.
Physical Stamina: Able to stand for extended periods, carry heavy trays, and work in a fast-paced environment.
Team Player: Ability to collaborate effectively with kitchen and bar staff.
Problem-Solving: Ability to handle guest complaints and resolve issues in a calm and professional manner.
Excellent multitasking, customer service, and organizational skills
Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests
Experience with POS and credit card systems
Cash handling skills
Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
Experience. Must meet the legal age requirement to serve alcohol.
Knowledge. Alcohol service and Food Handler certifications are required.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and thrives on the challenge of creating distinctively different dining experiences.

Nice To Haves

Previous experience passionately providing food and beverage service to others preferred.
Familiarity with restaurant terminology and food service techniques is preferred.

Responsibilities

Enthusiastically welcome guests into the restaurant.
Share your knowledge and recommendations of the food & beverage menus to our guests.
Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
Create memorable experiences with your welcoming personality by genuinely relating to guests and team members.
Communicate with the culinary team regarding meal requirements, allergies, special dietary needs, and any other special guest requests.
Multi-task with an impeccable eye for detail to ensure accuracy and efficiency.
Take orders, deliver drinks, and process payments.
Stock and organize inventory at server stations and behind the bar.
Assist bartenders with additional tasks as necessary.
Perform other job duties as assigned.