GARNI - Restaurant Server

Lake Nona Wave Hotel•Orlando, FL

About The Position

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Requirements

Motivated, self-starting personality.
Experience: Minimum of 1-2 years of serving experience in a similar restaurant environment.
Open Availability: Must be available to work evenings, weekends, and holidays.
Customer Service: Excellent customer service skills, with a focus on creating positive guest experiences that align with FORBES standards
Knowledge of Menu: Ability to memorize and describe menu items, including ingredients and preparation methods.
Physical Stamina: Able to stand for extended periods, carry heavy trays, and work in a fast-paced environment.
Team Player: Ability to collaborate effectively with kitchen and bar staff.
Problem-Solving: Ability to handle guest complaints and resolve issues in a calm and professional manner.
Excellent multitasking, customer service, and organizational skills
Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests
Experience with POS and credit card systems
Cash handling skills
Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred.
Knowledge. Alcohol service and Food Handler certifications are required.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

Nice To Haves

Familiarity with restaurant terminology and food service techniques is preferred.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and thrives on the challenge of creating distinctively different dining experiences.

Responsibilities

Enthusiastically welcome guests into the restaurant.
Share your knowledge and recommendations of the food & beverage menus to our guests.
Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
Create memorable experiences with your welcoming personality by genuinely relating to guests and team members.
Communicate with the culinary team regarding meal requirements, allergies, special dietary needs, and any other special guest requests.
Multi-task with an impeccable eye for detail to ensure accuracy and efficiency.
Take orders, deliver drinks, and process payments.
Stock and organize inventory at server stations and behind the bar.
Assist bartenders with additional tasks as necessary.
Perform other job duties as assigned.