Restaurant Server AM/PM

Sage Hospitality Resources, LLP•Denver, CO

58d

About The Position

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality,we empower and support you to craft memorable experiences for both guests and fellow associates.At Sage our experience is different. We are one of the nation's leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together people who are passionate about enriching lives, one experience at a time. The Denver Marriott Tech Center boasts 605 guest rooms, more than 49,000 square feet of meeting space, and a charming local Beer Garden. Situated in the heart of the Denver Tech Center, it offers convenient access to the light rail, connecting you directly to Downtown Denver. Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy Works, the Landmark Theater, and Village Greens Park. We embrace uniqueness, not just in the experiences we offer guests, but also in how we treat our team members. Authenticity is ingrained in our identity. Together, we foster a community built on integrity, respect, innovation, and togetherness. Apply Today, we hope you consider joining us at the Denver Marriott Tech Center! You Belong Here. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers.

Requirements

High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Responsibilities

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.

Benefits

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Supplemental Pay: Tips
Marriott and Sage Hotels and Restaurant Discounts Worldwide
Free On-Site Parking
One free hot meal per shift
Free RTD EcoPass
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Marriott and Sage Hotels and Restaurant Discounts Worldwide
Free On-Site Parking
One free hot meal per shift
Paid Sick time off
Supplemental Pay: Tips