Restaurant Manager

Estefan Kitchen Restaurants•Kissimmee, FL

About The Position

The Front of House (FOH) Manager is responsible for overseeing the daily operations of the restaurant's front-of-house, ensuring excellent customer service, staff management, and overall guest satisfaction. This role requires strong leadership, problem-solving skills, and the ability to create a positive and efficient work environment.

Requirements

Previous experience in a supervisory or management role in a restaurant.
Strong leadership and team-building skills.
Excellent communication and customer service skills.
Ability to handle high-pressure situations with professionalism.
Knowledge of restaurant POS systems and reservation software.
Understanding of health and safety regulations in the hospitality industry.
Must be able to work evenings, weekends, and holidays as needed.
Ability to stand and walk for extended periods.
Must be able to lift up to 25 lbs. when necessary.

Responsibilities

Ensure an exceptional dining experience for all guests by maintaining high standards of service.
Address and resolve guest complaints in a professional and timely manner.
Monitor and improve customer satisfaction through feedback and service adjustments.
Recruit, hire, train, and supervise FOH staff, including servers, hosts, and bartenders.
Create and manage staff schedules to ensure adequate coverage.
Conduct regular performance evaluations and provide coaching to improve staff performance.
Lead pre-shift meetings to communicate daily specials, service expectations, and goals.
Oversee the cleanliness and organization of the dining area, bar, and entryway.
Ensure compliance with health and safety regulations.
Collaborate with the kitchen and bar teams to ensure smooth service flow.
Monitor inventory levels of FOH supplies and coordinate orders as needed
Assist in budgeting, forecasting, and controlling FOH labor costs.
Monitor daily sales and ensure accurate cash handling and reporting.
Suggest strategies to increase sales, such as upselling techniques and special promotion.
Support marketing initiatives, such as social media promotions and special events.
Build relationships with customers to encourage repeat business and loyalty.
Represent the restaurant at community events when required.