Restaurant Manager - Summit House

Alterra•Enumclaw, WA

3d•$32 - $36

About The Position

As a valued Restaurant Manager at Crystal Mountain, you will motivate, support and mentor staff and commit to providing excellent customer experience. As a leader, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction. At the Summit of Crystal Mountain, you will directly oversee the operations of the Summit House Restaurant, Tower 16, and any pop-ups and events at the Summit location. Duties for all venues are as follows.

Requirements

5+ years’ experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity
2 years’ experience in banquets or catering
POS experience required, MS Office experience required
Attraction experience preferred with high volume experience in non-traditional venues
Positive attitude and excellent communication skills, in-person and electronic
Must have Washington MAST Card
Must have Washington Food Handler Card
Must have the ability to ski/snowboard, or be willing to complete regular training until proficient

Responsibilities

Assists F&B Leadership in forecasting and supporting budget development
Responsible for maintaining par levels and ordering product
Coordinates product deliveries to venues with Shipping and Receiving team
Responsible for inventory input and calculation of COGs
Conduct staff meetings
Set schedules for the service staff
Manage and oversee venue operations
Help achieve restaurant operational objectives
Plan and develop staff incentive programs
Respond to customer concerns and questions in-person and electronically
Control costs and minimize waste while ensuring high quality of preparation
Model hospitality professionalism and nurture a positive working environment delivering exceptional customer service in daily operations and events
Maintain a safe, healthy, and secure working environment holistically, including facility management
Maintain current reservations/waitlist system, POS, Inventory, operational systems and support with training when needed
Collaborate with F&B leadership and Marketing to promote and market the business
Coordinate and embrace communication between front of the house and back of the house
Run daily pre-shift stand-up meetings
Gather guest & employee feedback and recommend improvements to management
Assist in administering training programs
Monitor labor and product expenses to remain within budget, forecasting, and financial goals
Deliver excellent customer service
Other duties as assigned

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment