Assistant Restaurant Manager - Hop House

Mystic Lake Casino • Prior Lake, MN

2d

About The Position

Are you ready to take the next step in your hospitality career? We’re looking for someone who truly gets hospitality — who connects effortlessly with guests and teammates, leads with positivity and accountability, and brings genuine care to every interaction. The skills can be taught; what matters most is your attitude, communication, and passion for creating memorable experiences. If you thrive in a fast-paced, full-service environment and are ready to work nights, weekends, and holidays with a smile — we’d love to meet you! Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!
Job Overview: The Assistant Restaurant Manager oversees the day-to-day operations of the assigned shift ensuring consistent and efficient service delivery, excellent guest experience, and adherence to all applicable policies, procedures, expectations and laws.

Requirements

• Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years.
• 2+ years of indirect people leadership or 1+ year of direct people leadership experience.
• Certified Food Service Manager Certificate or ability to obtain within one (1) year of employment.
• Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment.
• Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders.
• Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests.
• Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment.
• Desire to build rapport with staff, guests, and other stakeholders.
• Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure.

Nice To Haves

• Experience with demand-based scheduling preferred.

Responsibilities

• Handles guest complaints and issues in a timely and professional manner.
• Utilizes guest recovery strategies when appropriate.
• Actively coaches team members to ensure excellent service delivery and ensure a positive guest experience.
• Interact with guests to gauge satisfaction and improve service.
• Order supplies and manage inventory levels, proactively communicate needs to Manager.
• Partner with the culinary team to ensure high-quality food standards, including preparation and presentation.
• Supervise and maintain restaurant cleanliness to meet safety, sanitation and hygiene standards.
• Ensure staffing levels are appropriate based on business volumes through advance scheduling and during the shift.
• Proactively provide suggestions and recommendations regarding ways to improve outlet operations.
• Ensure all Front of House team members strictly adhere to all food safety guidelines and procedures.
• Enforce health and safety regulations and ensuring compliance with sanitation guidelines.
• Ensure compliance with all Gaming Enterprise policies, procedures and applicable regulations and laws.
• Escalate concerns in a timely manner to leadership.
• Ensure proper cash handling and compliance with tips and complimentary procedures.
• Assist manager with preparing annual budget, controlling daily/monthly operational costs and driving outlet profitability.
• Interviews and makes recommendations for hire and promotion of team members; plans and delivers onboarding and on-going training and development, assists with managing all aspect of continuous performance management for team members.
• Ensures team member compliance with all timekeeping, tips and break policies and procedures weekly by thoroughly reviewing and auditing team member timecards.
• Assist team members with duties (i.e., taking orders, serving food, seating guests) during peak times.

Benefits

• Enjoy weekly pay, health benefits, and 401(k) starting day one.
• Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed