Restaurant Manager

Kiln Creek Golf Club and Resort•Newport News, VA

11h

About The Position

Motivate our staff to provide excellent customer service. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Requirements

Good organizational and verbal skills
Ability to use logical or rational thinking to solve problems
Ability to perform basic mathematical calculations, including calculations involving fractions, decimals and percentages
Ability to provide effective written and verbal instructions, as well as the ability to carry out detailed written or verbal instructions independently.
Ability to effectively monitor and develop subordinates
Ability to perform moderate physical work, may be required to lift up to 150 pounds occasionally, up to 50 pounds frequently, and up to 10 pounds constantly, performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for extended periods of time (more than 5 hours)
Excellent customer relation skills with interaction with the public
Uncompromised customer service
Regular & Punctual Attendance
Ability to provide and encourage team work among staff
Initiative and Independence
Dependability
High quality leadership skills
Must be extremely flexible and can manage multiple projects with strong attention to detail.
Must exhibit the highest level of professionalism in dealing with sensitive and confidential information.
Must be is self-motivated, results driven, able to handle multiple tasks in a time sensitive environment, flexible, willingness to understand the business, and possesses proven organizational and critical thinking skills.
Thorough knowledge of Food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent.
Thorough knowledge of general business administration practices and state liquor laws as applied to bartending operational practices and procedures as would be acquired through three to five years of similar experience in progressively responsible positions.
2 years prior supervisory experience required.
Thorough knowledge of Food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent.
ServSafe & RSVP certification required

Responsibilities

Supervise the FOH team in providing the best service on a daily basis
Hiring, training and proficiency (including performance reviews) of FOH employees of Nest
Ensure FOH employees wear uniforms and appearance is within NEST standards
Maintain responsibility for cleanliness and set-up of Dining, Bar & Patio Area
Assist in the implementation of policies and procedures
Ensure quality levels of food and beverage products and maintain quality standards in services, facilities, and member/guest satisfaction
Open and Close NEST at designated times using standard opening/ closing procedures
Verify the accuracy of prices, state and federal taxes, tips, and other charges on all guest checks and accurately open, close and operate the POS system
Assist in documentation of all standard beverage recipes. Ensure accuracy of operations by all bartenders at all times.
Attend food and beverage meetings as outlined by superiors
Demonstrates knowledge of the entire food and drink menu and its preparation.
Ensure compliance with operating guidelines as it relates to ABC programs as well as operating within all state and federal laws, rules, and regulations relating to the ABC Board
Record credit cards and member charges as outlined in Kiln Creek Golf Club & Resort's standard operating procedures
Maintain responsibility for authorizing and verifying payroll for the Director of Sales and monitor policies, procedures and controls.
Understand and comply with state liquor laws as they relate to alcohol service.
Ensure the Chain of Command is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is not to be served.
Enforce all sanitation procedures including safety guidelines.
Operate within all guidelines, policies, standards, and constraints as established by Kiln Creek Golf Club & Resort and operate under all mandatory standards of operations.