Restaurant Manager |AVA Winter Park

Riviera Dining Group Inc•Winter Park, FL

About The Position

The Restaurant Manager, AVA, Winter Park will be responsible for managing and supporting daily operations. Oversight of floor management and employee development, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. This position will report to the Director, Restaurant Operations.

Requirements

Minimum of 5 years fine dining/upscale luxury experience as a Restaurant Manager or AGM is required in a high-volume restaurant/nightlife setting.
Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
Previous experience with luxury dining service standards and nightlife exposure are essential to the role.
Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards, act with a sense of urgency, professionalism, and engagement.
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Certification in Mixology and/or Bar Management is highly desirable. Must have food handler’s certification and be compliant with all local, state, and federal regulations regarding alcohol service and health standards.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with Point of Sale (POS) systems, preferably Toast. Ability to quickly learn and utilize new software and technology related to inventory management, scheduling, and reporting.
Excellent communication skills, both verbal and written. Ability to lead and motivate a team, resolve conflicts effectively, and maintain strong working relationships with staff, management, vendors, and customers.
Demonstrated ability to manage and train staff, including organizing, prioritizing, and scheduling work assignments. Experience in performance management, coaching, and developing employees.
In-depth knowledge of bar operations, including inventory management, menu development, cost control, and compliance with all health and safety regulations.
Ability to manage budgets, understand financial reports, and take appropriate actions to achieve financial goals.
Strong analytical and problem-solving skills, with the ability to make quick decisions in a fast-paced environment.
Must be able to work a flexible schedule, including nights, weekends, and holidays as required by the business needs.
Proactive in identifying areas for improvement and implementing changes to enhance operational efficiency, customer satisfaction, and team performance.
Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidays
Effective communication, written and interpersonal skills.
Time management skills.
Maintain confidentiality of company information and recipe data

Nice To Haves

Menu Development, R&D, and creation is welcome when necessary

Responsibilities

Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
Positively handle guest requests and accept feedback with grace.
Provide sound resolution(s) to guest complaints with poise and professionalism.
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Support members club and nightlife operation with Director & AGM
Maintain highest level of safety, security, sanitation, and cleanliness of facility.
Must understand how to use basic computer applications and POS systems.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Sound decision making capability while protecting the restaurant/Company in instances of urgency.
Assist in conducting quarterly restaurant staff evaluations.
Follow company guidelines to effectively manage labor.
Achieve restaurant financial goals as specified to applicable area of responsibility.
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
Participate in weekly reports (sales, product mix, expenditures, general operations) for review with the management team. Should be present in all management meetings for all floors and venues.
Update and maintain administrative systems (Menu Matrix, FOH Staff training documents, costing worksheets, produce budgeting, produce and spirit order sheets, toast requests, menu edits, cleaning schedules, etc.).
Fluent in LTS training and operations
Collaborate closely with HR to ensure leadership through Performance Management, including ongoing coaching and progressive management techniques. This responsibility fosters a positive work environment and ensures staff development and accountability.
Responsible for DOH compliance
Oversee all new hires and their training schedules, physically training all new team members when leads are unavailable
Responsible for all products in and out of the building and ordering/stocking the products for all venues in the building
Maintain pouring cost goals with AGM and uphold the Executive team's standards for each space
Report and work closely with the Director & AGM, by communicating changes and challenges.
Assist with Menu maintenance via Marketing (QR, Physical Menu, Golden Hour, Brunch)
Does all administrative duties for new menu launch, including menu matrix, staff education, pre-shift, and tastings
Review Toast updates
Maintaining financial systems and software such as Toast POS, Fintech, Restaurant 365
Driving COGs down, finding ways to maximize product and best utilization of “dead stock” in the building
Managing OSE requests and adhering to the OpEx budgets
Accountable for approving new hires and leading the onboarding process for new team members at a high level, while providing guidance and constructive feedback to all parties involved
Creating “best practices” and SOP’s for teams to follow