Restaurant Manager

Omni Hotels & Resorts•New Orleans, LA

37d

About The Position

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Overview: The Restaurant Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members.

Requirements

4 years+ leadership experience in a Restaurant General Manager role is highly preferred.
Experience working in a sports bar is required
Must have previous experience in a busy, fast paced working environment.
Must have the ability to manage deadlines and support a team.
Understanding of Food and Beverage financials including cost and par controls is required
General knowledge of Microsoft Word, Excel, and PowerPoint.
Must have a strong attention to detail as well as strong customer service skills.
Must have understanding of beer, wine, and cocktail beverage creation knowledge.
Must have unexpired Food Handlers and Louisiana Responsible Vendors Certifications.
Must be able to work a flexible schedule including nights, weekends and holidays.
Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Stay on the floor during peak hours.
Communicate with guests and receive feedback.
Observe, teach and elevate staff’s service.
Monitor each guest’s experience.
Examine food preparation and beverage presentation.
Maintain condition of dining room.
Scheduling, completing weekly payroll, and forecasting both weekly and monthly.
Participate in interviewing new employees as needed.
Prepare maintenance request and follow-up.
Monitor food and liquor requisitions and food waste.
Check bar controls, shot glass use, red lining, and bottles totally empty daily.
Must be familiar with and adhere to all liquor liability laws.
Must know emergency procedures and work to prevent accidents.