Restaurant Host

Study Hotels • Chicago, IL

53d • Onsite

About The Position

Truth be Told , a restaurant located inside The Study at University of Chicago, is currently seeking a Host to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Requirements

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 2+ years experience in a fine dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

Nice To Haves

• A second language is desirable.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Greet guest and seats guests.
• Help guest with reservations and guide them to their table.
• Records and confirms reservations thought OpenTable or through call-in requests.
• Monitor guest waiting list.
• Answers telephone to service internal and external guest.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards and guest room charges.
• Assists with serving guest by bringing out meal orders if servers are busy.
• Help monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Maintain a level of knowledge of all menu items and beverage programs.
• Be a team player and assist others when and where necessary to ensure a seamless guest experience.
• Complete the setup and breakdown of a section, including detailed cleaning of the work area and surrounding areas.
• Working with servers to ensure that orders are completed according to request and on time.
• Maintain a safe and clean work environment.
• Report any damages, shortcomings, and disturbances to supervisors.
• Ensuring that restaurant operation procedures and hygiene meet food safety standards and regulations.
• Ability to work a flexible schedule, including weekends and holidays.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager.
• Any other duties assigned by Supervisor/Manager

Benefits

• Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED