Restaurant Host/ In Room Dining Server

StepStone Hospitality•Indianapolis, IN

About The Position

What will you be doing as a Restaurant Host/Hostess? Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials. Seat guests in appropriate sections and fairly to all servers. Answer the telephone after no more than three rings, including room service, and assign orders to servers. Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times. Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift. Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards. Notify a manager immediately of any guest complaints. Call back-room service guests to check service, up sell, and arrange tray pickup. Use proper etiquette guidelines for seating guests. Practice and observe all safety rules and procedures. Assist all service personnel in any duties as requested. Maintain and follow all cash handling procedures. Ability to accurately use various office software.

Requirements

Minimum lifting of 50 pounds
Pushing, bending, stooping, upward reaching, manual dexterity
Hearing, writing, typing
Minimum pulling of 50 pounds
Other duties may be assigned
Must have a comprehensive knowledge of all hotel departments and functions
Must have a knowledge applicable Federal, state, and local health, safety, and legal regulations
Must have excellent computer skills
Ability to timely obtain any required licenses or certificates
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Greet all guests in a warm and enthusiastic manner
Provide silverware and appropriate menus
Advise of any daily specials
Seat guests in appropriate sections and fairly to all servers
Answer the telephone after no more than three rings, including room service, and assign orders to servers
Handle closing of guest transactions in restaurant and room services
Close out register and balance out cash for shift as well as keeping cash funds secured at all times
Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc.
Check tables to ensure proper set up for each shift
Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards
Notify a manager immediately of any guest complaints
Call back-room service guests to check service, up sell, and arrange tray pickup
Use proper etiquette guidelines for seating guests
Practice and observe all safety rules and procedures
Assist all service personnel in any duties as requested
Maintain and follow all cash handling procedures
Ability to accurately use various office software