Restaurant Host/Hostess, Nobu (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

12d

About The Position

JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! ABOUT THE ROLE: The Restaurant Host/Hostess position is responsible for greeting and seating guest in assigned dining area. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Responsible for greeting and seating guest in assigned dining area. Provides assistance to both guests and team members when necessary. Greets guests upon their arrival and escorts guest party to appropriate table in dining area. Maintains order and cleanliness in dining room. Reports all complaints to management on duty. Ensures that schedules food servers and bus persons are present, chairs and tables are properly positioned and station groupings are assigned to each station. Distributes checks and handles comps, food coupons, and Player cards. Ensures proper check and cash control procedures are carried out. Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Completes special assignments for management as requested. OUR IDEAL CANDIDATE: Success at Nobu Restaurant is defined by traits like a strong work ethic, a positive attitude, meticulous attention to detail, and a demonstrated history of anticipatory service.

Requirements

Ability to read and write English sufficiently to perform job
Consistently displays extraordinary service with an upbeat and positive attitude
Some knowledge of food service
Loud, fast paced environment, multiple tasks to be handled under time constraint
Ability to stand for 8 hours
Normal vision and hearing range
Eye/hand coordination and manual dexterity
Ability to distinguish letters, symbols, and colors
Must be able to handle a heavy business volume in a timely manner
Must be neat and clean in appearance and physically fit to perform the duties required
Ability to move throughout the outlet (standing, walking, kneeling, bending) for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Nice To Haves

Previous experience of at least one year in a high-volume, fine dining establishment is preferred
High School diploma or equivalent preferred
Minimum one year Hostess experience at a fine dining restaurant preferred

Responsibilities

Greeting and seating guest in assigned dining area
Maintains an upbeat and positive attitude
Creates positive energy with gestures and sustains enthusiasm from one interaction to the next
Provides assistance to both guests and team members when necessary
Greets guests upon their arrival and escorts guest party to appropriate table in dining area
Maintains order and cleanliness in dining room
Reports all complaints to management on duty
Ensures that schedules food servers and bus persons are present, chairs and tables are properly positioned and station groupings are assigned to each station
Distributes checks and handles comps, food coupons, and Player cards
Ensures proper check and cash control procedures are carried out
Consistently demonstrates superior customer service skills by displaying outlined service behaviors
Creates an atmosphere of luck and celebrates guest’s wins
Is ready to serve and is informed of daily information
Builds relationships by greeting guests with a warm, friendly verbal greeting
Anticipates needs and provides fast, flawless service
Checks for satisfaction and effectively resolves service breakdowns when they exist
Promotes Caesars Rewards programs and card membership
Provides a warm farewell and thanks guests for visiting
Completes special assignments for management as requested