Restaurant General Manager

3E Franchise - Layne's Chicken Fingers•Pittsburgh, PA

5d•Onsite

About The Position

Layne’s Chicken Fingers is looking for a hands-on, high-accountability General Manager to lead our Shadyside location. This role is for someone who thrives in fast-paced environments, leads from the front, and takes real ownership of operations, people, and results. If you’re the type who notices when the kitchen isn’t reset correctly, understands how labor and sales actually move the needle, and knows how to hold a team to standards without babysitting — we want to talk.

Requirements

3+ years of restaurant management experience (GM or strong AGM preferred)
Proven ability to lead teams and hold people accountable
Strong understanding of labor management, scheduling, and cost control
Comfortable making tough decisions when hours, staffing, or performance need adjustment
Organized, detail-oriented, and reliable
ServSafe Manager Certification (or willingness to obtain)
Ability to work nights, weekends, and holidays as required

Responsibilities

Oversee all daily restaurant operations (FOH & BOH)
Ensure food quality, speed of service, cleanliness, and brand standards are consistently met
Maintain ServSafe, health department, and company compliance standards
Ensure the kitchen is properly cleaned, stocked, and reset every shift
Hire, train, coach, and develop managers and hourly employees
Set clear expectations around reliability, performance, and accountability
Address performance issues, customer complaints, and corrective actions professionally and promptly
Build a culture of ownership, urgency, and pride in the store
Create schedules that balance labor efficiency with service needs
Manage labor costs in response to sales trends, weather, and online ordering volume
Adjust staffing proactively when business levels fluctuate
Drive sales growth while protecting margins
Monitor P&L, labor percentages, food costs, and controllables
Identify opportunities to improve efficiency and profitability
Execute promotions, fundraisers, and local marketing initiatives
Ensure every guest receives fast, friendly, and accurate service
Handle escalated customer issues with professionalism and care
Maintain strong relationships with the local community