Restaurant General Manager - Sports & Social - Maryland
About The Position
Why We Need Your Talents: The Restaurant General Manager plays a vital leadership role in delivering an exceptional dining experience by overseeing all aspects of daily restaurant operations with professionalism, efficiency, and a passion for hospitality. Your ability to guide and inspire team members, uphold service and culinary standards, and foster strong communication between front‑of-house and culinary teams directly enhances the guest experience. Through thoughtful leadership, operational expertise, and a commitment to excellence, you help create a vibrant, welcoming environment where guests feel valued and team members are empowered to perform at their highest level—upholding the elevated service that defines the Live! brand.
Requirements
- High school diploma or equivalent required; 4-year degree in related fields preferred .
- 5-7 years experience in restaurant management and supervision.
- Ability to:
- Analyze and interpret operation results
- Solve complex problems
- Perform assigned duties under pressure
- Accuracy in completing assigned duties in a timely manner
- Must be certified in alcohol awareness
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Have general beverage knowledge of spirits, wine, beer, and cordials.
- Flexible work schedule.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations
- Knowledge and experience in POS systems such as Micros, Aloha
- Knowledge of budgeting, P&L review, percentages, variances, etc.
Responsibilities
- Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
- Maintaining open communication with staff and fostering a team spirit
- Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
- Supervises and assists in guest service training for all Team Members
- Manage quality control of the service and timeliness of food & alcohol orders.
- Evaluate and respond to guest trends, needs, issues, and comments
- Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
- Helps create venue awareness through social media channels
- Plans and executes various ethnic Asian Holiday calendar events
- Stays abreast of competitive techniques and strives for continuous improvement
- Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
- Ensures compliance with all regulations associated with food, alcohol, and gaming
- Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
- Optimizes the controlling the cost of labor, food, and beverage
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
