Restaurant General Manager - Sports & Social - Philadelphia

Hotel•Philadelphia, PA

About The Position

The General Manager is responsible for the daily oversight of the Restaurant and staff. Responsibilities for the GM include ensuring compliance with policies and procedures, providing exceptional internal and external guest service, monitoring food presentation and quality, leading our team members with a positive and engaging spirit, and effectively managing the outlet’s P&L. The GM’s overall leadership and partnership with the culinary and service staff is paramount to our success.

Requirements

Fluency in English and one or more Asiatic languages.
Extensive knowledge of Pacific Rim styles of cooking principles, ingredients, cooking principles, and preparation techniques - related to various ethnic dishes and flavor profiles
Have general beverage knowledge of spirits, wine, beer, and cordials.
Flexible work schedule.
Knowledge of sanitation laws and health regulations and applicable OSHA regulations
Knowledge and experience in POS systems such as Micros, Aloha
Knowledge of budgeting, P&L review, percentages, variances, etc.
High school diploma or equivalent required;4-year degree in related fields preferred
5-7 years experience in restaurant management and supervision.
Ability to analyze and interpret operation results
Ability to solve complex problems
Ability to perform assigned duties under pressue
Accuracy in completing assigned duties in a timely manner
Must be certified in alcohol awareness
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Ability to work long hours
Ability to stand for long periods of time without sitting or leaning
Ability to climb stairs multiple times daily
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Ability to climb, bend, stretch, twist, or reach with your body and arms
Ability to work under variable temperatures and noise levels
Use of stairs and elevators

Responsibilities

Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality
Maintaining open communication with staff and fostering a team spirit
Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
Supervises and assists in guest service training for all Team Members
Manage quality control of the service and timeliness of food & alcohol orders.
Evaluate and respond to guest trends, needs, issues, and comments
Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events
Helps create venue awareness through social media channels
Stays abreast of competitive techniques and strives for continuous improvement
Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition
Ensures compliance with all regulations associated with food, alcohol, and gaming
Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories
Optimizes the controlling the cost of labor, food, and beverage
Perform continuous process improvement for enhancing Asian guests’ amenities for the venue and support of gaming pit areas and retail opportunities

Benefits

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment