Restaurant GM - Citrus Shack

The Sunny•Sunny Isles Beach, FL

About The Position

Reporting to the Director of Food & Beverage, the Restaurant General Manager is the strategic and operational leader of Citrus Shack. This role oversees all front-of-house operations, delivering exceptional guest experiences, driving financial performance, and upholding service and brand standards. The General Manager will lead and develop the team, working closely with culinary leadership to ensure high-quality execution in a fast-paced, high-volume environment. They will foster a culture of professionalism, accountability, and genuine hospitality. Through strong leadership and operational discipline, the General Manager will play a key role in shaping the experience at the heart of the hotel and driving the success of The Sunny’s poolside and beach food and beverage program.

Requirements

Bachelor’s degree in Hospitality, Business, or related field preferred, or equivalent experience
Minimum 2 years of food and beverage management experience, preferably in a hotel, resort, or high-volume environment
Full P&L management experience with strong financial acumen and the ability to manage labor, control costs, and drive profitability
Proven ability to build, lead, and retain high-performing teams in a fast-paced, high-volume environment
Strong interpersonal and communication skills, with the ability to build relationships with guests and team members
Professional, guest-facing presence with a confident and approachable demeanor
Excellent problem-solving, decision-making, and conflict-resolution skills
Experience with scheduling, payroll, and labor management systems
Experience with TOAST POS system
Current ServSafe certification preferred
TIPS or CARE certification required or ability to obtain
CPR certification preferred
Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
Ability to communicate effectively in English

Responsibilities

Lead all day-to-day operations of Citrus Shack, ensuring high standards of service, hospitality, and guest satisfaction.
Build and develop a high-performing team through hiring, training, coaching, and scheduling, fostering a positive and accountable culture.
Partner with culinary leadership to ensure consistent food quality, presentation, and efficient execution.
Drive financial performance by managing labor, controlling costs, and identifying opportunities to increase revenue.
Ensure compliance with all health, safety, sanitation, and alcohol-service standards, with a strong focus on outdoor operations.
Oversee POS systems, reporting, inventory, and cash-handling procedures to ensure operational accuracy and accountability.
Collaborate with hotel leadership and programming teams to support activations, events, and a cohesive experience.
Stay attuned to guest feedback, trends, and competitive offerings to continuously improve Citrus Shack.