Restaurant Food Runner

Royal Sonesta Cambridge, MA•Cambridge, MA

2d•$20 - $22

About The Position

Responsible for ensuring that all food items are served as soon as they are ready. Serve food and beverages orders, with appropriate garnishments and condiments to guests Responsible for making sure all food items are served as soon as they are ready. Each guest seated at a table should be served together - Timing is important. Respond to questions with informed answers. Must be able to stand and exert fast-paced mobility for the entire shift. Must have a good sense of balance, be able to lift, bend, kneel, stoop, push, pull and wipe. Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and the guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Commit Be Authentic and Real Communicate Openly, Honesty, and Clearly Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

Must be able to stand and exert fast-paced mobility for the entire shift.
Must have a good sense of balance, be able to lift, bend, kneel, stoop, push, pull and wipe.
Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.

Responsibilities

Serve food and beverages orders, with appropriate garnishments and condiments to guests
Responsible for making sure all food items are served as soon as they are ready.
Each guest seated at a table should be served together - Timing is important.
Respond to questions with informed answers.
Deliver Passionate & Engaging Service to our Guests
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and the guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity Commit Be Authentic and Real Communicate Openly, Honesty, and Clearly
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description