Restaurant Expo & Food Runner

Hotel Indigo•Gatlinburg, TN

About The Position

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. The Restaurant Expo / Food Runner is responsible for ensuring food is presented accurately, delivered quickly, and served at the highest quality standards. This position acts as the communication link between the kitchen and front-of-house team while supporting servers and enhancing the guest dining experience.

Requirements

Positive attitude and strong sense of urgency.
Excellent communication and teamwork skills.
Ability to remain calm and organized in a fast-paced environment.
Strong attention to detail and accuracy.
Reliable attendance and punctuality required.
Must be available nights, weekends, and holidays as business demands require.
Standing and walking for extended periods.
Ability to lift and carry trays/plates up to 30 pounds.
Frequent bending, reaching, and movement throughout shift.

Nice To Haves

Previous restaurant experience preferred but not required.
Flexible scheduling preferred.

Responsibilities

Expo Responsibilities
Organize and coordinate food tickets for timely service.
Inspect all plates for accuracy, quality, temperature, and presentation before leaving the kitchen.
Communicate clearly with cooks, chefs, and servers regarding ticket times, modifications, and special requests.
Ensure complete orders are sent together correctly.
Maintain a clean, organized expo line and service window.
Assist in managing kitchen flow during busy service periods.
Food Runner Responsibilities
Deliver food promptly and accurately to guest tables.
Identify dishes and present food professionally to guests.
Assist servers with table maintenance and guest needs.
Remove dirty plates when appropriate.
Support teamwork between kitchen, bar, and dining room staff.
Help reset tables and maintain dining room cleanliness when needed.