Restaurant Equipment & Facilities Technician

Dunkin'•Pittsburgh, PA

10d

About The Position

Heartland Restaurant Group, one of the largest Dunkin’ franchisees in the United States, operates nearly 80 locations across the Greater Tri-State Region. We are seeking an experienced Restaurant Equipment & Facilities Technician with strong hot equipment repair to join our fast-paced and growing team. This role plays a critical part in maintaining restaurant operations by performing equipment repairs, preventative maintenance, and facility upkeep across multiple locations.

Requirements

High school diploma or GED preferred
Minimum 2 years of oven or hot equipment repair experience
Flexible availability required, including evenings, weekends, and rotating on-call duty
Must pass background check and random drug screenings
Valid driver’s license with a clean driving record (subject to MVR checks)
Company vehicle (if provided) must be maintained per company standards
Strong verbal and written communication skills
Ability to remain calm, professional, and composed in high-pressure situations
Basic computer proficiency; experience with Building Engines preferred
Strong problem-solving and decision-making skills
Excellent time management, route planning, and organizational abilities
Ability to lift up to 100 lbs occasionally and 50 lbs frequently
Comfortable working in: Extreme temperatures (freezing to 100+ degrees)
Confined spaces, narrow aisles, and passageways
Ability to climb ladders and access roofs and ceilings
Ability to safely operate a vehicle and recognize hazards
Must be able to wear required personal protective equipment (PPE)

Nice To Haves

Certifications

Responsibilities

Diagnose and repair restaurant equipment, including: Medium-temperature refrigeration systems
Turbochef and Adamatic/Belshaw multi-deck ovens
Walk-in coolers and freezers
Reach-in coolers
Electrical and mechanical equipment issues
Plumbing and electrical systems
Proactively identify maintenance risks and potential equipment failures
Manage work orders and equipment tagging
Replace and install: Walk-in coolers and freezers
Reach-in coolers
Thermostats and remote equipment controllers
Perform minor facility repairs, including: Plumbing leaks (hand sinks, drain lines)
Electrical repairs (switches, outlets, conduit)
Floor tile replacement or reattachment
Sheetrock repair, taping, floating, and painting
Complete and prioritize work orders promptly
Communicate job status and completion with the Manager on Duty before leaving each site
Report major repairs to the District Manager and Director of Operations
Maintain an accurate inventory of tools and supplies
Order materials and submit weekly expenses
Provide daily and weekly repair and expense reports to the CFO
Maintain accurate warranty, repair, and service records
Provide site visit reports following all service calls