Restaurant Cashier/Hostess

Remington Hospitality•El Paso, TX

About The Position

The Restaurant Cashier/Host provides courteous and professional service by greeting guests at the door, escorting them to their table, presenting menus and taking reservations. They accurately and courteously handle cash and credit card transactions for payment of guest checks, in accordance with management company’s accounting and credit policies and procedures.

Requirements

Strong communication skills verbal and written
High work ethic and self-initiative
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Ability to stand and walk for extended periods of time
Lift approximately ten (10) pounds
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, ten-key calculator, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Responsibilities

Check restaurant for proper set up upon arrival.
Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully and responsibly.
Control guest checks to prevent loss, theft or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions.
Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register).
Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.
Perform station opening duties.
Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.
Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. In absence of room service server, answer room service phone within 3 rings. Take order and ensure timely delivery of room service order.
Take reservations.
Report any problems that may occur with service or a guest complaint to management. Resolve guest complaints, ensuring guest satisfaction in each interaction.
Keep front entrance of restaurant and restaurant menus clean and presentable at all times.
Work in a cooperative and friendly manner with fellow associates.
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Perform any reasonable request as assigned or directed by management.