Restaurant Busser-PT

Fort Sill Apache Companies•Lawton, OK

29d•Onsite

About The Position

The Restaurant Busser at Apache Casino Hotel is responsible for providing exceptional service to guests by maintaining cleanliness and stock of dining stations, serving initial beverages and bread, clearing and resetting tables, and assisting with general cleaning tasks. This role requires a positive attitude and adherence to the casino's core values and service mission, often involving varying schedules to meet business needs, especially during peak times.

Requirements

Any combination of education, training or experience that provides the required knowledge, skills, and abilities
Ability to understand, read and speak English sufficiently to comprehend guest requests, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Pass a background check and drug-screening test
Obtain a gaming license
Obtain a local food handler permit (following hire)
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members

Nice To Haves

High school diploma or GED preferred
Previous hospitality experience is preferred

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
Greet guests in a pleasant and courteous manner, serve beverages, breads, and butter to begin their dining experience and replenish as necessary
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments
Quickly clear dirty table settings and prepare table for re-setting
Promptly and consistently reset all service ware as prescribed
Transport dirty tableware from dining room to dishwashing area for proper cleaning
Perform general cleaning tasks using cleaning products as assigned to adhere to health standards
Fold napkins for all meal periods throughout the day to maintain an adequate supply
Report any suspicious persons or activity immediately to a supervisor
Perform other duties as requested, such as cleaning unexpected spills or fulfilling special guest requests to ensure total guest satisfaction
Complete other duties as assigned by supervisor, including cross-training as a food runner
Understand and comply with the Eye, Hi, Goodbye program
Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
Maintain a neat, clean, and well-groomed appearance
Follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
Clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment used in your department