Responsable du programme des TIC

Jobgether

6d • Remote

About The Position

This role is pivotal in ensuring successful deployment and ongoing adoption of technology solutions within healthcare environments. The Responsable du programme des TIC will act as a strategic partner to clients, guiding implementation, workflow optimization, and user training for digital health platforms. You will monitor key performance indicators, foster customer engagement, and collaborate cross-functionally to identify opportunities for enhanced utilization and process improvement. The position emphasizes clinical and operational impact, requiring a balance of technical expertise, project management, and interpersonal skills. The role offers the chance to influence the success of critical programs while supporting client satisfaction and long-term technology adoption. This is a remote position with occasional travel, providing a dynamic and collaborative work environment.

Requirements

• 5+ years of experience in customer advocacy, post-sales, or service-focused roles, preferably in healthcare or enterprise software.
• Proven experience driving customer satisfaction, adoption, and retention of digital solutions.
• Strong communication, public speaking, and presentation skills.
• Ability to develop product workflows, provide technical guidance, and solve complex problems efficiently.
• Willingness and ability to travel 60–70% of the time.
• Ability to thrive in a fast-paced, multi-tasking environment while maintaining attention to detail.
• Prior experience conducting training sessions or workshops for clients.
• Self-starter mindset with strong teamwork and interpersonal skills.

Responsibilities

• Orchestrate relationships with assigned clients, ensuring adoption, retention, and success of technology programs.
• Define success criteria for implementation, education, and customer satisfaction in collaboration with account teams.
• Develop and execute training plans, educating end-user teams on workflows, products, and best practices.
• Monitor and report on key performance indicators, providing regular updates to both clients and internal teams.
• Serve as a trusted advisor, advocating for client needs and facilitating cross-functional resolution of technical or operational issues.
• Identify and support opportunities for upselling or expanding service offerings based on client needs.
• Act as a liaison for technical inquiries, issue mitigation, and escalation management.

Benefits

• Competitive base salary range of $132,800 – $199,200, plus eligibility for short-term incentives.
• Comprehensive health, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Life and long-term disability insurance coverage.
• 401(k) plan with employer contribution and match.
• Paid time off, holidays, and employee stock purchase plans.
• Tuition assistance and professional development opportunities.
• Flexible and supportive work environment promoting well-being and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed