Resourcing Specialist

Prosci

2d•$61,000 - $76,000•Remote

About The Position

Prosci is seeking a Resourcing Specialist to join our dynamic Services Delivery Operations team. In this role, you will play a critical part in ensuring our various training programs are staffed with top talent to support our mission to help organizations succeed through change, while also maximizing utilization in order to attain margin and efficiency targets. This position focuses primarily on resourcing/staffing for our Training Delivery Team, which includes Training Success Specialists and Executive Instructors, while also serving as a trained backup for our Senior Advisory Resourcing & Operations Manager for consulting staffing needs as required. If you thrive in a fast-paced environment, have experience in professional services staffing, and understand utilization and capacity planning concepts, this is an exciting opportunity to make a meaningful impact across the organization. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about.

Requirements

Minimum 1-2 years in a resourcing or staffing role within a professional services environment (e.g., consulting or staffing firm).
Strong understanding of utilization metrics and capacity planning.
Proven ability to work with urgency and make adjustments and pivots as needed with last minute requests or changes.
Experience with professional services automation software for staffing, ideally Certinia and/or Float, but other comparable scheduling tools include OpenAir, QuickArrow, Workday, Rocketlane, and Kronos.
Experience utilizing CRM systems (Salesforce preferred)

Responsibilities

Training Delivery Team Staffing: Manage high volume scheduling and resource allocation internally for our Training Success Specialists and Executive Instructors to ensure optimal coverage for a wide variety of training programs. Maintain and leverage Executive Instructors’ industry experience via skills matrix to align talent with client-specific program objectives.
Utilization Management: Monitor and forecast resource utilization to maximize efficiency and meet delivery goals.
Capacity Planning: Support proactive capacity planning by identifying short-term gaps and long-term resource trends.
Cross-Team Collaboration: Partner with Delivery Leadership, Sales, Client Operations, Logistics, and Advisory teams to align staffing decisions with client needs and organizational priorities.
Backup Support: Train to serve as a backup for the Senior Advisory Resourcing & Operations Manager, supporting resource planning for consulting engagements as needed.
Resourcing Meetings: Represent the delivery team in regularly scheduled meetings with the Sales team to learn of upcoming opportunities and unique client needs.
Process Improvement: Identify opportunities to streamline resourcing workflows and enhance scheduling efficiency.
Tools & Systems: Leverage platforms such as Certinia, Float, Salesforce, and MS Excel to manage assignments and maintain accurate records.

Benefits

In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning.

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