Resource Specialist - Care Management

Legacy Health

7h•$30 - $43•Onsite

About The Position

Resource Specialists at Legacy Health are committed to holistic patient-centered care, embodying the Legacy mission of making life better for others. They achieve this by evaluating the psychosocial issues of patients to ensure transition planning, crisis management, and the planning and coordination of both internal and external services. This role is ideal for individuals who are empathetic advocates for the needs of vulnerable populations and wish to grow within the Legacy team.

Requirements

Bachelor's Degree or any combination of equivalent education and case management experience.
Experience in community-based case management.
Experience in assessment and care plan development.
Strong assessment skills and ability to assess urgency of need, and triage for services.
Knowledge of community resources available to patients, caregivers and families.
Knowledge of the community social service delivery system.
Ability to integrate knowledge of the normal aging process, changes related to chronic illness, and needs of patients with chronic illness.
Excellent organization, oral, and written communication skills for effective interaction with patients, patient’s families, physicians and staff.
Strong advocacy skills.
Computer ability and knowledge for entering and retrieving patient data, preparing letters and summary information.
Ability to foster communication and build relationships among Care Management team members, providers and clinic staff.
Excellent time management skills.
Ability to read and interpret medical records.

Responsibilities

Provide Care Management services to patients identified by their primary care provider or staff members at Legacy Clinics as needing ancillary mental health / psychosocial services.
Conduct psychosocial assessment.
Facilitate access to community resources.
Coordinate with community organizations on behalf of patients.
Manage crises.
Facilitate access to medications and insurance.
Perform transition planning.
Provide education.
Work as part of a multidisciplinary team which may include physicians, pharmacists, clinic providers and staff, and other Care Management staff.
Refer patients and families to the Clinic Social Workers in complex cases which are both clinical and psychological in nature (e.g., AIDS, complex family issues, difficult abuse/domestic violence cases, and dual diagnosis cases).