Resource & Referral Coordinator

SC Thrive•Columbia, MO

4d•Hybrid

About The Position

The Resource & Referral Coordinator will play a pivotal role in enhancing the accessibility and coordination of services across South Carolina. This position is primarily responsible for developing and managing a comprehensive referral database and supporting the referral process for providers and families. A portion of this position is grant funded.

Requirements

Bachelor's degree in Public Health, Social Work, Information Technology, or a related field
1–3 years of experience in resource navigation, referral coordination, customer service, call center support, case management, or a related human services role.
Ability to build and maintain partnerships with external organizations
Possesses strong research skills and the ability to conduct internet navigation and research to assist clients
Displays strong attention to detail, problem solving, analytical and organizational skills
Experience using web-based systems or databases to enter, update, and retrieve information accurately and efficiently.
Pre-employment screens are required per standard policy to include background and drug screening.
Ability and willingness to work flexible hours, including some nights and weekends, as needed.
Must have reliable transportation or be able to secure transportation for travel as needed.
Must have a valid SC driver’s license, minimum state auto insurance, and the ability to travel to multiple worksites in SC.
Must maintain an acceptable driving record in accordance with SC Thrive policy.
Must have consistent, secure, high-speed internet access that is at least 25 Mbps download and 4 Mbps upload and meets SC Thrive’s standards.

Nice To Haves

Experience working in nonprofit, public sector, or community-based organizations.
Experience maintaining or working with a service directory, resource database, or referral platform.
Prior experience tracking referrals, conducting follow-ups, or documenting outcomes to support service coordination.

Responsibilities

Become a trained SC Thrive Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
Become fully knowledgeable and able to present at numerous speaking engagements on the breadth of SC Thrive work.
Participate in high leverage state and national coalitions, events, conferences, etc. to promote the work of SC Thrive.
Become knowledgeable in all aspects of SC Thrive’s client management system Thrive Hub and all other SC Thrive trainings.
Stay current on industry and organization trends, products, competitive activity, and customer needs.
Coordinate all aspects of the SC Thrive service directory and needed resources, including research, data entry, and updates.
Work with internal and external stakeholders to help provide support and insight for SC Thrive systems and resources.
Conduct routine reviews of published service listings to ensure accuracy, consistency, and alignment with current provider availability and service details.
Track, monitor, and document referrals to support follow-up efforts and help ensure clients are able to access services whenever possible.
Respond to inbound calls and inquiries, assessing client needs and providing accurate, timely referrals to appropriate services and resources to support successful outcomes.
General reports on the availability, utilization, and updates of resources to key stakeholders.
Other duties as assigned.