Resource Navigation Program Manager

Jewish Family Service of San Diego•San Diego, CA

10h•Onsite

About The Position

JFS is looking for a compassionate, mission-driven individual to join the Resource Navigation team as the Resource Navigation Program Manager. In this role, you have the opportunity to use your leadership and supervisory skills to oversee the daily operations of the Resource Navigation team, using your experience to make a meaningful difference in your community and help change lives across San Diego. The Resource Navigation Program Manager plays an integral role on the team and supports the entire agency by providing day-to-day oversight to the team that provides financial assistance and supports to stabilize families in the community. This position reports directly to the Director of Aging and Resource Navigation and works closely with the entire Nutrition and Aging Services Division.

Requirements

Experience managing and supervising staff
Strong knowledge of community resources, social services, and case management best practices
Spanish-speaking or ability to use a translator
Detail-oriented and conscientious documentation to ensure contract compliance
Understanding of the low-income population and the ability to model trauma-informed care
Experience working with clients in crisis and setting limits when appropriate
Ability to show an unconditional positive regard for clients who turn to JFS for support
Strong written and verbal communication skills

Nice To Haves

Preferred master’s degree in social work; Licensure as Clinical Social Worker for Enhanced Care Management client treatment plans

Responsibilities

Oversee program operations, including service delivery, quality assurance, compliance, and client outcomes
Develop, implement, and monitor program policies, workflows, and performance metrics
Ensure program meets contractual requirements and program goals
Ensure timely and accurate processing of financial assistance applications and payments
Monitor service delivery to ensure client-centered, trauma-informed, and equitable practices
Collaborate with other JFS departments for grants, budgets, referrals, marketing, etc
Develop and present training when needed; organize and bring in outside trainers
Within approximately six months, this role will assume supervisory responsibilities for the ACCESS team, including oversight of daily operations, staff support, and integration of call center workflows with JFS services
Recruit, train, supervise, and evaluate case managers and support staff
Provide coaching, case consultation, and professional development
Lead and conduct team meetings
Support staff in crisis response, complex cases, and boundary‑setting
Train staff on best practices in resource navigation, prevention, financial assistance processing, documentation, and equity
Approve employee timesheets, manage day-to-day schedules, and review staff’s caseload of active client participants and documentation
As needed, carry a small caseload of clients
Ensure accurate data entry, case documentation, and record maintenance
Prepare monthly grant invoices as well as monthly, quarterly, and annual reports for funders and senior leadership
Monitor program fidelity to evidence‑based models and best practices
Maintain compliance with audits, grants, and regulatory requirements
Build collaborative relationships with community partners, government agencies, healthcare organizations, and referral sources
Represent the program at meetings, community events, and coalitions

Benefits

Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness

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