Resource Manager | Professional Services

Avertium

About The Position

The Resource Manager supports Avertiumâs professional services delivery by aligning consulting resources with sales pipeline demand, active projects, and forecasted work. This role partners closely with Managing Consultants, Project Managers, Sales, and Practice Leadership to ensure effective resource allocation, strong utilization, and accurate capacity planning across a growing cybersecurity services organization. This position is primarily internal-facing, focused on resource planning, forecasting, and process improvement, enabling delivery leaders to remain client-facing while supporting a positive employee experience.

Requirements

Minimum 5 years of experience in resource management, professional services operations, or a related role.
Experience in a professional services organization, preferably within cybersecurity or information security.
Strong knowledge of resource planning, utilization, forecasting, and capacity management.
Experience working with subcontractors or third-party resources.
Strong organizational skills with the ability to manage multiple schedules and priorities.
Excellent communication and collaboration skills.
Ability to maintain confidentiality and operate with professionalism.
Experience with Professional Services Automation tools and Salesforce.

Nice To Haves

Resource Management Certified Professional (RMCP) or similar certification.
Experience with Salesforce, Certinia
Exposure to cybersecurity offerings such as GRC, PCI, or advisory services.

Responsibilities

Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules.
Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs.
Monitor the sales pipeline to anticipate staffing needs and identify resource gaps.
Align resource assignments with active projects, upcoming delivery needs, and new opportunities.
Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing.
Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability.
Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks.
Update and maintain utilization, capacity, and revenue forecasts in planning systems.
Ensure balanced workloads and maximize utilization while supporting sustainable delivery.
Support staffing across cybersecurity service offerings, including coordination of subcontractors.
Maintain and improve resource management tools, processes, and templates.
Provide reporting and insights on utilization, availability, capacity, and staffing priorities.
Analyze resource data to identify trends, risks, and opportunities for improvement.
Act as an escalation point for resource conflicts or availability issues.
Support consultant development through shadowing, training alignment, and bench planning.
Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).