Resource Coordinator
Philadelphia Corporation for Aging•Philadelphia, PA
7d
About The Position
Under the supervision of the Center Director, the Resource Coordinator is responsible for overall social service programs at the senior center and for providing one-on-one assistance to center participants.
Requirements
- Bachelor's degree in social work or related field OR minimum of three years’ experience working with active older adult population.
- Knowledge of the principles, practices, and techniques of social work and potential referral sources and how to access them.
- Knowledge of the functions and resources of public and private social welfare agencies.
- Ability to maintain effective working relationships with staff, participants, and the community.
- Demonstrated ability to present ideas effectively both orally and in writing.
- Demonstrated understanding of and respect for cultural and socio-economic differences among the consumer population.
- Demonstrated ability to work with participants (clients in other settings) linking them with resources both in person and online.
- Ability to effectively utilize technology such as data tracking systems (Copilot/SEPTA ACCESS), Office 365, and associated systems.
Responsibilities
- Provides exceptional customer service ensuring all potential and current participants are welcomed to the center and linked to available programs, activities and services.
- Works with participants and potential participants assessing their appropriateness for the Center and assisting them in navigating all available resources both internal and external.
- Meets with participants individually, as needed, to identify their specific needs and guide them in securing pertinent assistance such as housing, behavioral health, food insecurity, and energy/utilities.
- Collaborates, as needed, with other staff members and collateral contacts to provide appropriate and complete service to participants.
- Assists consumers with benefits and entitlements applications
- Maintains current, accurate, and well documented social service records, including updating and maintaining information in Copilot.
- Responds to community inquiries for information and assistance and presents in the community as needed
- Has knowledge of and performs an expected role in Fire Prevention and Disaster planning as required by the Senior Community Standards of Operation.
- Demonstrates knowledge of and adherence to the center’s mission, philosophy, and core values.
- Maintains confidentiality of internal as well as participant information.
- Assists with center marketing and outreach efforts including representing the Center at community events as needed.
- Attends required meetings and trainings to stay informed of community resources and available services.
- Manages program operations in the absence of the Center Director.
- Other duties as assigned.
Benefits
- Medical, prescription drug, vision, and dental coverage
- Flexible spending plan (health and dependent care)
- EAP, life insurance, short- and long-term disability insurance
- Pre-tax commuting, and parking benefits
- 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
- Annual paid time off includes 13 holidays, 10 sick days, 2 personal days, and vacation depending on tenure.
