Resource Coordinator

Eaton Corporation•Austin, TX

12h•$69,000 - $101,000

About The Position

Eaton’s Engineering Services division is currently seeking a Resource Coordinator. This role is located out of Austin, TX. The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. The Resource Coordinator is a pivotal position to the District Operations Center’s success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.

Requirements

High School Diploma or GED equivalent
Minimum of three (3) years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
Must be authorized to work in the United States without company sponsorship now and in the future
No relocation is being offered for this position. Only candidates residing within a 50-mile radius of location listed in the job description will be considered. Active duty military candidates are exempt from this requirement.
Occasionally required to lift/carry/push/pull up to 50 pounds
Strong computer skills
Strong communication skills

Nice To Haves

Associate’s degree from an accredited institution
Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs.

Responsibilities

Be responsible for appropriate resource planning of field service employees within Salesforce
Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
Update job schedule due to customer changes, emergency work, and schedule changes
Schedule warranty, emergency, and productive jobs
Obtain necessary test equipment and materials based on job requirements
Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
Provide clear project details and customer expectations on work to be performed
Complete work order requirements and update when orders can be invoiced
Participate in backlog meeting reviews
Maintain strong communication with sales engineers, Sales, and customers
Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites