Resource Center Supervisor

Upper Valley Haven•White River Junction, VT

19h•$62,000 - $66,000•Onsite

About The Position

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on their well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization. Overview We are seeking an experienced professional to help design and supervise the daily operations of the Haven’s brand-new Leahy Resource Center. The Resource Center Supervisor will direct shelter staff and provide training and support to ensure consistent and trauma-informed delivery of services to guests. Daily responsibilities include relationship building, maintaining a safe, clean, and inviting setting, managing supplies, oversight of the budget, data entry, scheduling of staff and volunteers, as well as other administrative functions. The person in this position ensures all policies and procedures are up to date and consistently followed. This person will also carry a caseload of community clients and work in collaboration with three other Service Coordinators on site.

Requirements

Bachelor’s degree in social work, human services, psychology, or related field required with a master’s degree preferred
Experience in social services, nonprofit settings, or homeless services
Prior case management experience and/or related internships, volunteer work, or work experience in addition to formal education.
Strong leadership skills to manage staff, interns, and volunteers effectively.
Excellent verbal and written communication skills for interacting with guests, staff, and community partners. Verbal de-escalation and advocacy skills a must.
Ability to assess situations quickly and develop effective solutions even in the midst of a crisis.
A compassionate and strengths-based approach to working with individuals experiencing homelessness
Strong organizational skills to manage multiple tasks and priorities effectively.
Proven track record of reliability and punctuality.
Prior experience supervising staff or interns.
Prior work in homeless services, preferably shelters or resource centers, with a strong understanding and comfort with harm reduction, mental health, substance mis-use, chronic health conditions, and trauma-informed practices.
Clinical knowledge to guide ethical decision making.
Some evening hours may be required.
As the Resource Center operates 7 days/week, the position requires active engagement with the operations of the Resource Center through monitoring of shift notes and occasional consultation with the Adult Clinical Manager to address emergent conditions and decisions impacting safety and quality.
This position may also include 24/7 on-call duties on a rotating basis.

Nice To Haves

Relevant certifications in social work, mental health, or crisis intervention a plus

Responsibilities

Recruit, train, and supervise staff, volunteers, and interns
Facilitate team meetings and provide hands-on training opportunities
Oversee staff scheduling to provide appropriate coverage
Communicate consistently and clearly with other departments to support smooth operations
Ensure trauma-responsive service delivery
Build solid and collaborative relationships with partner agencies
Assist with program design and implementation including educational offerings, workshops, and clinics
Maintain a safe, clean, and inviting environment
Maintain thorough and professional documentation
Ensure policies and procedures are followed and standards are achieved
Carry a caseload of community clients and collaborate with fellow Service Coordinators