Resort Shuttle Driver - Ritz Calrton Dallas Las Colinas

Towne Park•Irving, TX

1d•Onsite

About The Position

At Towne Park, a hospitality services company, the Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage, including delivery and pick up during guest arrival and departure, and maintaining vehicle activity and maintenance logs. Towne Park's commitment is to create smiles by delivering exceptional experiences, impacting millions of patients, visitors, and guests. The company emphasizes compassionate service and creating memorable experiences. This role offers an opportunity to make a difference and brighten someone's day.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client.
Must be at least 21 years of age (due to vehicle leasing contract requirements).
Must maintain a valid driver’s license at all times.
Pass annual / semiannual MVR check.
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable.
One to three months related experience and/or training; or equivalent combination of education and experience.
Must be able to drive manual transmission.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Shuttle guests to appropriate places that are approved by manager and the client contact.
Learn and remember pick-up and destination points.
Know all property outlets, meeting rooms, amenities, main attractions in the area, and parking rates.
Communicate by telephone, two-way radio, and in person in a courteous, friendly, and professional manner with all guests, location staff, and co-workers.
Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
Use guest last name at all times when appropriate.
Maintain accuracy and composure while under pressure.
Appropriately use salutation of the day and welcome to property.
Operate a vehicle that seats eight people or less, including the driver.
Inspect exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitor vehicle condition and record malfunctioning items or damage and submit to manager.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of client financial and identifying information.
May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance.
Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use.
Assist patrons with entering and exiting the vehicle.
May be required to use specialized equipment such as wheelchair lifts.