Resort Operations Manager - Mandalay Bay

MGM Resorts International

2d • Onsite

About The Position

Join the Mandalay Bay team as a Resort Operations Manager and make an impact from day one. Partnering with the Senior Hotel Manager, you’ll lead and inspire the Front Desk team to deliver service that reflects the world-class standards of MGM Resorts. You’ll oversee hotel performance by balancing operational excellence with financial goals, managing labor, and fostering a culture of service that goes above and beyond. Most importantly, you’ll help create seamless, memorable experiences that leave a lasting impression on every guest.

Requirements

• 2+ years of prior relevant experience in Hotel Operations such as Front Desk, VIP Services, or Guest Services
• Must be 21 years of age or older

Nice To Haves

• Prior experience in a leadership role within a hotel/resort setting is preferred
• Is proficient in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications is preferred

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives
• Direct oversight to all Front Desk, Lobby Experience, and Guest Services operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules and regulations for all Front Office operations
• Responsible for achieving operational & financial goals
• Interviews, selects, & hires all Front Office positions, including, but not limited to, Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
• Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development
• Provides leadership and direction to maintain and improve the overall guest experience within Front Office operations, consistent with the company’s service standards
• Focus on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees