Resort Night Manager
About The Position
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. About the role Ready to lead unforgettable guest experiences after hours? Four Seasons Resort Scottsdale is looking for a motivated and service-driven leader to join our Rooms Operations team as a Resort Assistant Manager – Night Manager. While primarily leading Front Desk operations, this role also plays a key part in supporting Guest Services and Housekeeping to ensure every overnight moment is flawless.
Requirements
- The ability to manage, coach, counsel hourly staff in the Front Office department
- Previous hotel/resort experience required or similar previous position in management
- Ability to work weekends and holidays with flexible work schedule
- Ability to stand/walk for up to 10 hours per shift.
Nice To Haves
- Luxury hotel/resort experience preferred
- Experience with Forbes Travel Guide standards preferred
Responsibilities
- Manages the staff at the Front Desk & Overnight Team
- Serves as manager on duty and point of contact during overnight shifts
- Interviews, trains and schedules the staff and conducts Performance Evaluations and disciplines staff when needed
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Benefits
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
