Resort Night Manager

Four Seasons•Scottsdale, AZ

14d

About The Position

Ready to lead unforgettable guest experiences after hours? Four Seasons Resort Scottsdale is looking for a motivated and service-driven leader to join our Rooms Operations team as a Resort Assistant Manager – Night Manager. While primarily leading Front Desk operations, this role also plays a key part in supporting Guest Services and Housekeeping to ensure every overnight moment is flawless.

Requirements

The ability to manage, coach, counsel hourly staff in the Front Office department
Previous hotel/resort experience required or similar previous position in management
Ability to work weekends and holidays with flexible work schedule
Ability to stand/walk for up to 10 hours per shift.

Nice To Haves

Luxury hotel/resort experience preferred
Experience with Forbes Travel Guide standards preferred

Responsibilities

Manages the staff at the Front Desk & Overnight Team
Serves as manager on duty and point of contact during overnight shifts
Interviews, trains and schedules the staff and conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available