Resort Mascot Supervisor

Westgate Resorts • Las Vegas, NV

1d • $20 • Onsite

About The Position

The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate’s core values of Integrity , Passion , and Work Ethic .

Requirements

• High school diploma or general education degree GED.
• The individual must be able to walk freely and efficiently in a character mascot costume that could weigh up to 15 pounds.
• Ability to speak English is required; Bilingual is a plus
• Strong interpersonal and communication skills.
• Ability to create a fun and engaging environment for guests of all ages.
• Demonstrates an enthusiastic, creative and passionate attitude for delivering exceptional guest experiences.

Nice To Haves

• Character performing is a plus, but not necessary.
• One to two years of supervisory experience preferred
• Experience in entertainment, performance, or hospitality roles preferred.

Responsibilities

• Provide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate’s welcoming culture.
• Conduct daily warm-ups and pre-shift meetings to prepare the character team for success.
• Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality.
• Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences.
• Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences.
• Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed.
• Ensure character team participation at on-property events and gatherings, interacting with families and children.
• Prioritize the safety of characters and guests, enforcing safety rules when necessary.
• Maintain department training standards and uphold character integrity throughout all interactions.
• Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene.
• Support character performers by acting as a mascot handler and assisting with costume changes when needed.
• Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience.
• Provide special attention to children, creating magical moments that leave a lasting impression.
• Step into a costumed character role when needed, maintaining character performance standards.
• Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude.
• Other duties as assigned by leadership.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED