Resort Mascot Supervisor

Westgate Resorts•Las Vegas, NV

2h•$20•Onsite

About The Position

The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate’s core values of Integrity, Passion, and Work Ethic. As a Character Team Supervisor, you will:

Requirements

High school diploma or general education degree GED.
The individual must be able to walk freely and efficiently in a character mascot costume that could weigh up to 15 pounds.
Ability to speak English is required; Bilingual is a plus
Strong interpersonal and communication skills.
Ability to create a fun and engaging environment for guests of all ages.
Demonstrates an enthusiastic, creative and passionate attitude for delivering exceptional guest experiences.

Nice To Haves

Character performing is a plus, but not necessary.
One to two years of supervisory experience preferred
Experience in entertainment, performance, or hospitality roles preferred.
Knowledge of safety protocols for character performances and guest interactions.

Responsibilities

Provide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate’s welcoming culture.
Conduct daily warm-ups and pre-shift meetings to prepare the character team for success.
Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality.
Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences.
Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences.
Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed.
Ensure character team participation at on-property events and gatherings, interacting with families and children.
Prioritize the safety of characters and guests, enforcing safety rules when necessary.
Maintain department training standards and uphold character integrity throughout all interactions.
Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene.
Support character performers by acting as a mascot handler and assisting with costume changes when needed.
Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience.
Provide special attention to children, creating magical moments that leave a lasting impression.
Step into a costumed character role when needed, maintaining character performance standards.
Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude.
Other duties as assigned by leadership.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs