Resort Host

Landstar Management Holdings•Fredericksburg, TX

3d•Onsite

About The Position

The Resort Host is a guest-facing, hands-on position responsible for day-to-day operations, guest services, light maintenance, and overall rental and property care. This role serves as one of the primary on-site representatives of Arch Ray RV Resort and plays a key part in creating a clean, safe, and welcoming experience for all guests.

Requirements

Friendly, dependable, and service-oriented
Strong communication and problem-solving skills
Comfortable working both indoors and outdoors
Able to lift up to 50 lbs and perform physical tasks
Valid driver’s license required
Schedule flexibility: “Must be available for weekends, holidays, and occasional on-call coverage.” We are very interested in someone who can work Wednesday, Friday, and Sundays with the occasional Saturday.
Technology comfort: “Ability to learn reservation software, email systems, and basic reporting tools.”
Professional demeanor: “Able to enforce rules calmly and professionally with guests.”
Independent work: “Comfortable working independently and making judgment calls when needed.”

Nice To Haves

Basic maintenance experience preferred

Responsibilities

Guest Services & Front Desk Handle guest check-ins and check-outs
Manage reservations including booking, extending, modifying, or canceling stays
Welcome guests and provide clear resort orientation and expectations
Answer guest questions in person and over the phone
Respond to emails and voicemails
Prepare and distribute welcome packets
Provide resort-specific information and local recommendations (excursions, propane, events, nearby services)
Property Care & Cleanliness Maintain cleanliness across the property including the office, sites, dog stations, fountain area, and common spaces
Perform daily walks to check for debris, trash, and overall site appearance
Empty trash and dog waste stations as needed
Assist with light housekeeping at office area and unit inspections when required
Rules, Safety & Compliance Enforce park rules including burn bans, pet leash policies, quiet hours, and late check-out procedures including quick communication with proper parties to keep the right departments in the loop.
Monitor safety concerns and report or address issues promptly
Assist during emergencies such as leaks, power outages, or severe weather
Maintenance & Operations Support Perform or assist with basic maintenance tasks (minor plumbing, breakers, filters, fixtures)
Getting sites ready for rental
Conduct routine checks to ensure septic systems and wells are functioning properly
Support seasonal projects such as winterizing, and general upkeep
Complete daily work orders and document issues or repairs