Resort General Manager

Westgate Resorts • Lahaina, HI

4d

About The Position

Lead. Inspire. Elevate the Experience.
We are seeking an inspiring General Manager to lead the heartbeat of our Lahaina resort. This is a high-impact executive leadership role responsible for driving operational excellence, elevating owner and guest satisfaction, delivering strong financial performance, and cultivating an exceptional workplace culture.

If you are a proven hospitality leader who thrives in fast-paced resort environments, loves developing high-performing teams, and delivers results through service excellence, we want to hear from you.

As General Manager, you will provide strategic and hands-on leadership across all resort operations, including:

Requirements

• 10+ years of progressive leadership experience in hospitality, resort, or hotel operations
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Proven success managing multi-department, high-volume environments
• Strong financial acumen with experience in budgeting, forecasting, and profitability management
• Working knowledge of hospitality systems including PMS, POS, work order platforms, guest communication tools, and labor management systems
• Inspiring, hands-on leadership style with strong coaching and talent development skills
• Exceptional communication, interpersonal, and conflict-resolution abilities
• Highly organized, detail-oriented, and execution-focused
• Proactive problem-solver with strong accountability and follow-through
• Advanced proficiency in Microsoft Office and hospitality management software
• Ability to operate independently while fostering a collaborative, high-engagement culture

Nice To Haves

• Timeshare or HOA management experience strongly preferred
• Professional certifications and executive leadership training welcomed

Responsibilities

• Direct daily operations across Front Desk, Housekeeping, Laundry, and Maintenance
• Lead, coach, and develop a high-performing, cross-functional leadership team
• Champion a warm, welcoming, guest-first service culture
• Partner with regional leadership on financial planning, budgeting, and performance goals
• Drive revenue, cost control, and operational efficiency
• Maintain exceptional standards for quality, safety, and service delivery
• Ensure compliance with company policies, regulatory standards, and best practices
• Oversee capital improvements, property enhancements, and long-term planning
• Analyze operational metrics and implement continuous improvement initiatives
• Represent the resort professionally with owners, guests, vendors, and partners

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive