Resort General Manager

Hersha Hospitality Management LP•North Falmouth, MA

2d•$200,000 - $220,000

About The Position

Sea Crest Beach Resort, nestled on charming Cape Cod, is looking for an enthusiastic and visionary Resort General Manager to spearhead our hotel operations, elevate guest experiences, and drive financial success. Your Growth Path Area General Manager – Regional Director of Operations – Vice President of Operations Your Focuses Leadership Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability. Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, food and beverage, and maintenance. Implement best practices to uphold quality and safety standards. Follow sustainability guidelines and practices related to the HHM Hotels EarthView program. Community Engagement Establish strong relationships within the community, participate in Chamber of Commerce and local associations positioning the resort as an integral part of Cape Cod. Act as a brand ambassador and maintain a positive public image. Strategic Planning Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth. Employee Development Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred
5+ as a General Manager or similar leadership role in a full-service hotel, preferably a resort setting
Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance

Responsibilities

Lead, inspire, and mentor a diverse team of department heads
Set clear expectations and provide the guidance necessary to achieve exceptional performance
Oversee the implementation of service standards, personalized experiences, and swift resolution of any issues to ensure guest satisfaction
Continuously seek opportunities to enhance guest interactions and exceed expectations
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals
Monitor financial performance through regular analysis and implement corrective actions as needed
Oversee all aspects of resort management, including front office, housekeeping, food and beverage, and maintenance
Implement best practices to uphold quality and safety standards
Follow sustainability guidelines and practices related to the HHM Hotels EarthView program
Establish strong relationships within the community, participate in Chamber of Commerce and local associations positioning the resort as an integral part of Cape Cod
Act as a brand ambassador and maintain a positive public image
Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization