Resort General Manager

Lodging Dynamics•Midway, UT

48d

About The Position

As the General Manager of the iconic Homestead Resort - scheduled to become an Autograph Collection property in mid 2027 currently undergoing a $150+ million re-imagination and transformation-the ideal leader will serve as both visionary and integrator. Acting as a distinguished ambassador of Lodging Dynamics Hospitality Group, the GM will carry forward a bold vision that bridges heritage and modern luxury while ensuring the successful implementation and execution of Marriott's Autograph Collection brand standards and guest experience strategy. This role oversees all aspects of resort operations during an active multi-year construction and renovation phase, requiring exceptional operational acumen, financial discipline, and an ability to lead through complexity. The GM will guide cross-functional teams, consultants, and ownership stakeholders to deliver a seamless guest and resident experience while driving optimized financial performance, operational excellence, and elevated luxury service culture. Experience in mixed-use hospitality environments-including private residences, condominium hotels, branded residential or club membership programs, and rental management operations-is essential. The successful candidate will be a confident and articulate communicator who can effectively navigate conversations with architects, designers, project managers, and ownership, serving as a bridge builder between development, brand, and operations. This is a defining leadership opportunity to steward one of Utah's most significant resort transformations into a world-class destination by mid-2027.

Requirements

Bachelor's degree from an accredited university or equivalent in hospitality, business, or related field.
A minimum ten (10) years of hotel management operations, sales and marketing, or related professional areas of experience in the hotel/hospitality industry required.
A minimum five (5) years of experience as General Manager of resort or luxury full-service hotels required, Marriott brand full service or Autograph experience.
A minimum five (5) years of experience leading complex food & beverage operations with multiple outlets.
Proven track record of success as a General Manager of a full-service luxury hotel/resort with multiple outlets (food & beverage, spa, retail, entertainment venues, etc.).
Experience in mixed-use hospitality environments including private residences, condominium hotels, branded residential or club membership programs, and rental management operations.
Experience with group activities (i.e., conferences, conventions, etc.).
Strong knowledge of food & beverage.
Strong knowledge of golf operations
Strong knowledge of luxury spa operations
Strong knowledge of private/branded residences, rental management and membership.
Must work well in high pressure situations.
Able to maintain composure and objectivity under pressure.
Ability to proactively anticipate and prevent issues in the workplace.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Understands how to develop and implement business strategies.
Ability to interpret and create policies, procedures, and manuals.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Exceptional interpersonal skills to include coaching, counseling, and mentoring.
Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
Proficient in negotiations.
Basic math skills.
Proficient in Google Docs/Microsoft Word.
Proficient in Google Sheets/Microsoft Excel.
Basic knowledge of Google Slides/Microsoft PowerPoint.
Proficient in Gmail/Microsoft Outlook.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

Carries forward a bold vision that bridges heritage and modern luxury while ensuring the successful implementation and execution of Marriott's Autograph Collection brand standards and guest experience strategy.
Oversees all aspects of resort operations during an active multi-year construction and renovation phase, requiring exceptional operational acumen, financial discipline, and an ability to lead through complexity.
Guides cross-functional teams, consultants, and ownership stakeholders to deliver a seamless guest and resident experience while driving optimized financial performance, operational excellence, and elevated luxury service culture.
Exhibits deep expertise in integrating private and/or branded residences, rental management, and club operations within complex ownership and HOA framework; bridging hospitality, activity, lifestyle, and membership ecosystems to deliver cohesive brand and financial performance.
Establishes priorities and leads key operational initiatives such as sales plan, budget development, and execution of physical property improvement projects.
Provides hands-on leadership with a focus on maximizing revenue while maintaining disciplined expense control.
Hires qualified associates, assembles skilled and cohesive teams, manages individual and team performance, provides developmental opportunities, and promotes teamwork and cooperation.
Actively supervises department heads and all team members with authority to issue progressive discipline when necessary, in conjunction with Human Resources.
Approaches all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
Responsible for payroll administration.
Conducts all department head performance appraisals.
Participates in departmental expense and labor budgeting preparation.
Schedules team within budget guidelines to assure adequate staffing to maintain service levels.
Develops department attitude of attentiveness and anticipation of guest needs.
Ensures guest special requests are fulfilled promptly and associates take ownership of issues.
Ensures proper delivery of all guest services and experiences, including but not limited to, F&B outlets, banquet events, spa, golf, pool, and recreational experiences.
Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
Monitors posting of guest charges to minimize lost revenue.
Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue.
Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
Maintains efficient operations and inventory controls for the hotel outlets.
Responsible for the administration of key control procedures.
Ensures proper procedures for guest safety deposit boxes, guest mail, and packages.
Educates team on emergency procedures, safety precautions, and safe work habits.
Promotes excellent team member communication through department meetings, team member feedback, oral and written communication, and proper training.
Participates in the weekend MOD development program.
Assists in monitoring vehicle upkeep and maintenance schedule.
Processes and tracks brand certificates (frequent guest programs, brand coupons and reimbursements, etc.) when presented as forms of tender to ensure we receive reimbursement from the brand.
Oversees and approves the monthly Direct Bill accounts and statements and ensures that invoices are sent out weekly to maintain the accounts receivable balance within 60 days past due.
Ensures all hotel supplies are efficiently stocked and/or all hotel equipment is in proper working condition.
Processes accounts payable invoices for the hotel, including monitoring travel agent commission requests.
Leads and conducts the brand daily stand-up meetings.
Participates in and actively contributes to weekly Sales and Revenue meetings.
Conducts monthly team meetings or town halls with all team members to build morale, establish rapport and communicate initiatives and results out to the entire team.
Participates in monthly department meetings and continuous improvement meetings.
Leads the commercial and operational activities of the hotel.
Leads and develops a business plan to drive revenue.
Reviews and implements strategic initiatives to drive commercial performance across the hotel and its facilities.
Leads a team of managers to meet and exceed high expectations.
Holds the property leadership team accountable for strategy execution, and guides their individual professional development.
Responsible for all financial results of the property.
Ensures portfolio operations are functioning within the financial parameters established in the budget.
Coordinates, directs, and manages day-to-day hotel operations.
Prioritizes relationships with guests and external contacts.
Complies with certification requirements as applicable, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Supports and communicates company goals and initiatives, champions company programs, and serves as an ambassador for the organization.
Maintains involvement in the community the hotel resides, interacts with community leaders to promote the property, and supports community initiatives that benefit the business.
Attendance is a key component of this position.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.