Resort Experience Manager

Westgate Resorts•Kissimmee, FL

About The Position

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts—recognized by U.S. News as one of the Best Companies to Work For—you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Plans, organizes, and directs comprehensive recreation programs and special events at resort by performing the following duties personally or through subordinate supervisors. As a Resort Experience Manager, you will, Direct supervision of the entire Activities/ Events program. Create, implement, and direct activity and special event programs using "themed" concepts. Plan parties for owners, guests, and employee. Formulate an environment, which will increase employee morale, motivation, and promote team spirit. Prepare departmental budget. Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events Interview applicants, verify references, and hire personnel Inputs and reviews Kronos payroll system, and prepares RR & TM timecards Set policy and procedures for department Attend weekly staff meetings with department heads, supervisors & managers Perform weekly staff meetings with department and prepare reports Responsible for inputting and updating the resort information television channel Prepare supervisory reports for accidents and remain updated on emergency/safety procedures Prepare weekly schedules, and update attendance records •Responsible for staffing Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly Coordinate training for CPR and First Aid Training Responsible for accurate inventory and purchasing of sports and recreation related equipment Responsible for purchasing items needed to maintain Kids Club Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants. Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events Perform other tasks as assigned by the General Manager or Director of resort Operations. Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center Serve as speaker/host at resort functions when called upon Purchase and pick up recreation equipment when necessary Supervises and analyzes recreational needs and resources Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments Cooperates with recreation and non-recreation personnel

Requirements

Must be able to regularly lift, pull, push and or/move up to 50 pounds
Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience.

Responsibilities

Direct supervision of the entire Activities/ Events program.
Create, implement, and direct activity and special event programs using "themed" concepts.
Plan parties for owners, guests, and employee.
Formulate an environment, which will increase employee morale, motivation, and promote team spirit.
Prepare departmental budget.
Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events
Interview applicants, verify references, and hire personnel
Inputs and reviews Kronos payroll system, and prepares RR & TM timecards
Set policy and procedures for department
Attend weekly staff meetings with department heads, supervisors & managers
Perform weekly staff meetings with department and prepare reports
Responsible for inputting and updating the resort information television channel
Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
Prepare weekly schedules, and update attendance records
Responsible for staffing
Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly
Coordinate training for CPR and First Aid Training
Responsible for accurate inventory and purchasing of sports and recreation related equipment
Responsible for purchasing items needed to maintain Kids Club
Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department
Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments
Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards
Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information
Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants.
Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events
Perform other tasks as assigned by the General Manager or Director of resort Operations.
Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center
Serve as speaker/host at resort functions when called upon
Purchase and pick up recreation equipment when necessary
Supervises and analyzes recreational needs and resources
Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments
Cooperates with recreation and non-recreation personnel

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs