Resort Experience Supervisor

Westgate Resorts•Spring Valley, NV

10h•$21 - $23•Onsite

About The Position

Memorable guest experiences start with strong leadership. This role supports and guides team members across the resort, ensuring service standards are met and guests feel supported at every touchpoint. As a Resort Experience Supervisor, you will,

Requirements

Current Driver's license.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 - 50 pounds.
Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
High school diploma or general education degree GED.
Follow instructions without close supervision.
Must be able to work weekends and holidays as needed.
Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Nice To Haves

First Aid & CPR, preferred.

Responsibilities

Responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism
Manage and Facilitate products and services for Activities/ Events.
Coordinate activity and special event programs using themed concepts.
Assist in set-up and breakdown for special events.
Organize and update department files.
Plan parties for owners, guests, and team members.
Formulate an environment, which will increase team members' morale, and motivation, and promote team spirit.
Take charge of the department in the absence of the director.
Purchase and pick up supplies and equipment when necessary.
Order, inventory, and distribute logo merchandise and sports equipment.
Prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases in accordance with CFI and Westgate Resorts accounting.
Collect daily written reports about the Fitness Center and Game Room.
Organize vendor reports and collect monthly payments.
Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures.
Attend manager meetings and participate in team member orientation tours.
Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants.
Cooperates with recreation and non-recreation personnel.
Team leader for the Resort Experience Department regarding resort service standards.
Contact person for entertainment regarding special events.
Stock special event supplies on a weekly basis.
Performs weekly inspections of recreational sites.
Replacement of nets, repairing and repainting equipment as needed.
Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc.
Responsible for collecting and recording bike log information.
Ability to design, create, and upkeep decorations.
Coordinate Team Member Safety Training
Maintain Safety Training Compliance Records.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs