Resort Entertainment Representative, Part Time (less than 23 hours per week)

San Manuel Casinos • Highland, CA

2d • Onsite

About The Position

Under the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for working the entertainment venues and in-house events. Entertainment Responsible for cash handling at point-of sale system with accuracy, promoting entertainment, and property-wide events, venue set-up, and providing consistent world-class quality service to patrons.

Requirements

• High School Diploma or GED required.
• Minimum six (6) months guest services or cash handling experience required.
• Must be able to multi-task effectively and handle a high volume of monetary transactions, error free.
• Must be able to clearly speak, read and write in English language.
• Must maintain good personal grooming habits and carry self in a professional business manner.
• Maintain the passion necessary to execute world-class service to every guest.

Nice To Haves

• Intermediate experience in Word and Excel preferred.

Responsibilities

• Ensures sales for entry into all entertainment venues with cover charge via POS station. Issues wristbands, as needed, at all entertainment venues and events.
• Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed.
• Promotes and issues Player’s Club cards.
• Assists all entertainment venue counts and line control.
• Assists with monitoring back of house areas and artist hospitality. Participates with event set up and breakdown.
• Provides exceptional customer service by exceeding customer expectations and aiding in service improvements.
• Monitors and keeps work area clean and safe.
• Assists with artist if required to sell artist merchandise.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED