Resort Customer Service Spec.

Sun Communities•Southfield, MI

17d

About The Position

Resort Customer Service Specialists manage guest’s expectations by responding to customer service inquiries or requests for or from a stay at a resort property. They document, track, and resolve all issues that are presented to ensure a high level of customer satisfaction. Resort Customer Service Specialists provide solutions to enrich customer retention and build relationships with our guests.

Requirements

High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency including the ability to use email and internet

Responsibilities

Ensures a positive customer experience by effectively managing the customer service case closure process through inbound calls, outbound calls, and Sales Force lead software. This includes guest retention and converting detractors to promoters. (Essential)
Identifies potential issues through customer service concern requests and takes next steps to report or resolve appropriately. (Essential)
Identifies sales opportunities presented through customer service cases and takes next steps to report or resolve appropriately. (Essential)
Maintains knowledge of all company resorts and amenities, to be able to educate and respond to guests accordingly. (Essential)
Meets or exceeds the targeted closure rate of customer service cases and all assigned goals. Adheres to all company policies regarding inbound and outbound calls.
Other duties as assigned. Supporting other departments with ad hoc duties as needed

Benefits

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation
RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty