Resolutions Support Specialist

Radiant Credit Union•Gainesville, FL

About The Position

Resolutions Support Specialist Role: To preserve the credit union's assets by preparing the appropriate paperwork and submitting the documentation package to maximize the credit union recovery. This position will also work with the appropriate parties to recover Credit Union collateral. Acts as backup to Resolutions Specialist as needed. Essential Functions & Responsibilities: Files legal paperwork on charged off loans and shares when applicable as per credit union policy and procedures. Submits charged off loans to 3rd party debt collection company when applicable as per credit union policy and procedures. Reviews, researches, and submits declaration page for proof of insurance and collateral protection refunds. Processes all GAP claims. Completes file maintenance on accounts for home address, updated phone numbers, email address, and proper coding of accounts. Handles returned loan payments. Receives and documents notice of bankruptcy. Initiates and oversees the process of repossessions from submitting repossession paperwork through the loan charge off. Reviews pending secretion claims, working with repossession agents, and preparing collateral for auctions. Performs backup duties to the Account Resolution Clerk on negative share accounts and on posting of debt management companies. Assists in processing and monitoring CUNA claims and administering deceased accounts when needed. Provides end of month collection support as needed. Performs other duties as assigned Performance Measurements: Accountability - Holds self-accountable for quality, timely and effective results. Follows determined objectives and priorities. Accepts responsibility for mistakes; complies with established systems and rules. Attention to Detail – Carefully thinks through assignments or situations and demonstrates logical thought (related to CU practices /processes), and attention to detail. Work is accurate and complete. Communication - Listens to others, processes information, and communicates appropriately. Gives feedback when requested and is receptive to feedback received. Keeps others informed and ensures message is received by end-user. Member Service - Meets the needs of both internal and external members. Delivers quality products and/or services; exhibits a can-do attitude. Job Knowledge - Meets job knowledge for current position level. Usually performs all tasks in expected time. Employee is continuing professional growth. Works with appropriate level of supervision and knows when to ask questions or ask for help. Usually uses available resources before requesting assistance. Decision Making, Problem Solving & Critical Thinking - Uses good judgment and solves common or routine problems. Understands how actions effect department and CU. Seeks advice or guidance when appropriate. Teamwork – Promotes team and departmental teamwork, Expresses positive expectations for others, speaks of team members in positive terms, shows respect for others.

Requirements

One month to twelve months of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Ability to troubleshoot, comprehend and follow complex technical procedures.
Attention to detail.
Basic Excel experience required.

Responsibilities

Files legal paperwork on charged off loans and shares when applicable as per credit union policy and procedures.
Submits charged off loans to 3rd party debt collection company when applicable as per credit union policy and procedures.
Reviews, researches, and submits declaration page for proof of insurance and collateral protection refunds.
Processes all GAP claims.
Completes file maintenance on accounts for home address, updated phone numbers, email address, and proper coding of accounts.
Handles returned loan payments.
Receives and documents notice of bankruptcy.
Initiates and oversees the process of repossessions from submitting repossession paperwork through the loan charge off.
Reviews pending secretion claims, working with repossession agents, and preparing collateral for auctions.
Performs backup duties to the Account Resolution Clerk on negative share accounts and on posting of debt management companies.
Assists in processing and monitoring CUNA claims and administering deceased accounts when needed.
Provides end of month collection support as needed.
Performs other duties as assigned