Inventory Resolutions Specialist
About The Position
The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.
Requirements
- Excellent telephone and communication skills
- Strong Relationship and networking skills
- Ability to negotiate with customers and vendors for mutually beneficial outcomes
- Ability to handle escalated conversations
- Strong customer service skills
- Strong attention to detail
- Strong interpersonal skills, self-starter and self-motivated
- Willingness to benefit from coaching and guidance
- Ability to prioritize and deliver on multiple priorities
- Desire to continually learn and improve
Responsibilities
- Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
- Creatively resolve and deescalate Inventory customer challenges
- Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
- Work with the Inventory Management team to strategically identify creative solutions and implement them
- Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
- Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
- Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
- Utilize persuasion and communication skills to influence customer and vendor outcomes
- Regularly communicate with inside and outside sales team
- Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
- Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
- Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
- Identify and strategize resolutions to improve turnaround time on key customer requests
- Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
- Track and report progress to internal stakeholders using key account metrics
- Participates in special projects or other items as assigned
Benefits
- Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
- Generous PTO, paid holidays, and your birthday!
- Paid hours to give back to causes you care about
- 401(k) with company match
- Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
- Tuition reimbursement to help you level up your skills
- Exclusive travel discounts, incentives and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
